Real koalas are part of the experience at Blackbutt Nature Reserve but these sightseers are hugging a toy koala.
I've only seen koalas in an enclosure once or twice, and twice (not two times) seen a lone koala in a tree top out of captivity and another time suddenly one ran close past me in bushland days after a bush fire that had singed its fur, an encounter not forgotten.  The numbers of koalas are declining as their bushland habitat is cleared and pet dogs attack them and other problems.